Dicreet Shipping Service
Packaging:
At Mystic Mind Psychedelics, we prioritize the discreet packaging of all orders to ensure your privacy and peace of mind. Our dedicated team takes meticulous care in wrapping your products securely, using neutral, unmarked packaging that conceals the nature of the contents. This commitment extends to safeguarding your order throughout the entire shipping process.
Shipping Labels:
Rest assured that our shipping labels are intentionally generic, containing only essential information such as the recipient’s address and contact details. We purposefully avoid any references to the nature of the products or our brand, maintaining a discreet profile for your utmost privacy. Our discreet labels are designed to blend seamlessly with standard shipments.
Return Address:
Our return address is deliberately nondescript, providing no indication of the origin of the shipment. This intentional measure ensures that even in the unlikely event of a return, the package maintains the utmost discretion, safeguarding your privacy throughout the entire transaction.
Courier Services:
Mystic Mind Psychedelics partners with reputable courier services known for their reliability and commitment to discreet shipping practices. Our collaborations ensure that your order is handled by experienced professionals who understand the sensitivity of our products, guaranteeing a discreet and secure delivery process.
Tracking Information:
For your convenience and peace of mind, we provide discreet tracking information for all shipped orders. Our tracking system allows you to monitor the progress of your delivery without compromising your privacy. The details provided are structured to maintain confidentiality while keeping you informed about the estimated delivery date.
Delivery Confirmation:
Once your order has been successfully delivered, our system discreetly confirms the completion of the delivery process. This added layer of assurance ensures that you are informed about the safe arrival of your order, allowing you to enjoy your products with confidence and tranquility.
Customer Support:
Our dedicated customer support team is here to address any specific requests or concerns you may have regarding the shipping of your order. We understand that each customer’s needs are unique, and we are committed to providing personalized assistance to enhance your overall shopping experience.
At Mystic Mind Psychedelics, our discreet shipping practices are integral to our commitment to providing a secure and confidential shopping experience. Your satisfaction, privacy, and peace of mind are at the forefront of our efforts, allowing you to explore our products with the utmost confidence.
Extras
Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer service with next steps.
Duties & Taxes
Sales Tax:
Sales tax has already been applied to the price of the goods as displayed on the website
Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country
Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.